Construction Monkey

Frequently Asked Questions

  • Do your products work on tablets?

    Yes, our products have been developed to look and work great on tablets such as iPad. You just go to the website on your tablet as you would on a laptop or desktop computer.

  • How secure is my information?

    Every time you log in, all data is secured using 125/256 bit Secure Socket Layer (SSL) security, a protocol that provides a secure channel between our servers and any computer/device you log in from. This is a similar protocol that banks use when you log in to your online bank account. Any information entered on our site is considered confidential, and we will not share your information.

  • How reliable is the service?

    Our data centers are not only backed up continuously, the information is replicated in geographically remote locations to prevent against disasters. We provide a Service Level Agreement (SLA) that provides you with guarantees on our uptime of up to 99.9%. You will have 24/7 access with the exception of pre-announced scheduled maintenance.

  • Are there any data storage restrictions?

    There is no limit to your data storage capacity with any of our products/services.

  • Is there a limit to the number of users? Do I pay per user?

    Absolutely not! We don't want to restrict how many people can use our products. Our prices are a flat price for unlimited user accounts. Managing users to get the most bang for your buck can be difficult, so we decided to make it easy. We don't make our clients go through the hassle of paying for individual licenses or installing a software key on each user’s computer.

  • How long of an implementation period can I expect?

    Sign up today, and provided we are given all the information to set up your company or project correctly, your company can begin using the very next day! What users most love about Construction Monkey is the ease-of-use. After your company or project is set up, it is so intuitive that your team can begin using right away with virtually no training.

  • Do I need to download any software or install any hardware?

    Our products/services are web-based applications that do not require installation onto a special computer server or individual machines. Construction Monkey hosts and manages all of the software, so no involvement is needed by your company’s IT staff.

  • Do I need to worry about having to check for or download/install updates or upgrades, and are they free?

    Updates and upgrades do not to be installed and are provided automatically for free.

  • What levels of support are provided?

    Our services were created firstly to be the easiest construction software to use, and we built an interface that is super self-intuitive. Live phone support and web training is included with setup and initial implementation of our services. We also have a help system and email support with an excellent response time of four hours or less depending on the plan you sign up for.

  • Can Construction Monkey integrate with other systems my company currently uses?

    We have experience integrating data from our system to other legacy systems used in a company. If your company is looking to merge data to current accounting, payroll, or other systems, we can provide a fixed-cost bid to provide this service.